My game round seems to be stuck.

Facing interruptions, like internet drops, during slot gameplay is not uncommon. To address such issues, consider trying the following steps: clear your browser's cache and cookies, then reload the game to seamlessly resume your play.

To resume your play seamlessly, if your connection is lost or there's a technical error causing your casino game to freeze, rest assured that all data is stored, and no money will be lost. If you were in the midst of a decision, such as whether to hit, stand, or split in blackjack, the game will reopen when your connection is restored or upon refreshing the page.

Should the game not pick up from where you left off, it indicates either the game continued in the background during the disconnection, with any winnings credited to your account, or the game round is still stuck.

In such instances, feel free to contact our customer service team via Live Chat for assistance. To help us assist you better, please provide the following information about the game round:

• Game name
• Date and time of the game round
• Bet amount on the spin
• Your balance at the time
• Device used for playing

Please inform us of any additional details you can recall about the game round are also valuable. We understand it might be challenging to remember everything, but any information you can provide will aid us in assisting you promptly. We will then respond to your query as quickly as possible.