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Yuki Casino - Knowledge Base
Free Spins and Bonuses
I did not get my Free Spins or bonus
Can I get a bonus or Free Spins?
What are the bonus rules?
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Withdrawals
I have done a withdrawal. When will I get my money?
Why is my withdrawal on hold?
My withdrawal is missing.
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My Account
I would like to close my account.
I am not receiving verification SMS
Change account details.
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Deposits
My deposit is missing.
Why am I getting a declined message when depositing?
How do I make a deposit?
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Gameplay
My game round seems to be stuck.
Casino info.
Payment Disputes
What should I do if I see a transaction I don't recognise?
How long does it take to resolve a dispute?
What information do I need to provide to resolve a dispute?
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