A lot of my balance disappeared suddenly.

One common reason for this situation is that you are currently using either bonus funds or playing with winnings from Free Spins.

It's important to understand that these winnings must be wagered within 24 hours to be converted into real cash. Failure to meet this wagering requirement within the specified timeframe will result in the expiration and forfeiture of the winnings.

Additionally, please refer to our "General Bonus Terms " at the bottom of our page for more information.